Job Description
Join our award-winning team in Oklahoma City and kickstart your career with comprehensive paid training! Innovate Solutions Inc. is seeking motivated entry-level professionals to become Customer Service Specialists. No experience required—we'll provide all the tools and training you need to succeed in a dynamic, supportive environment.
As a key member of our client success team, you'll handle inbound customer inquiries, resolve issues efficiently, and build lasting relationships. Our structured 8-week training program covers industry best practices, CRM software mastery, and communication techniques. Enjoy competitive benefits, career advancement opportunities, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Utilize CRM software to document interactions and track resolution progress
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics for response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify process improvement opportunities and share feedback with leadership
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-centric mindset
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- No prior experience necessary—comprehensive training provided
- Must pass background check and drug screening