Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No prior experience is required—we provide comprehensive training to launch your career. Coastal Connect Solutions is seeking motivated individuals with excellent communication skills to support our clients in Virginia Beach. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. If you're ready to start a rewarding career path, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve client concerns efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to address complex issues
- Adhere to company policies and service level agreements
- Continuously improve knowledge of products/services
- Contribute to a positive team culture
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with willingness to learn new software
- Positive attitude and eagerness to grow professionally
- Ability to work flexible hours including weekends
- Valid work authorization in the United States