Job Description
Join our dynamic team at Memphis Growth Partners! We're urgently hiring motivated individuals with no prior experience for our Entry-Level Customer Service Specialist positions. This is your chance to launch a rewarding career in a supportive environment where we provide comprehensive training. If you're eager to learn, thrive in fast-paced settings, and make a difference in your community, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic billing and service issues using our CRM system
- Document interactions accurately in customer records
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn new processes
- Reliable transportation to our downtown Memphis location
- Ability to work flexible shifts including weekends