Job Description
Join our dynamic team at NexGen Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Columbus, OH with no prior experience required. This is your gateway to a thriving career in customer support with comprehensive training provided. Enjoy competitive pay, flexible scheduling, and a supportive environment designed for growth. Perfect for recent graduates or career changers eager to launch in the tech industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document interactions accurately in CRM database
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency (MS Office, email)
- Ability to work in a fast-paced environment
- Positive attitude and eagerness to learn
- Reliable internet access for remote work options