Job Description
Launch your career with Coastal Support Solutions! We're seeking enthusiastic individuals with no prior experience for our entry-level Customer Service Specialist role in sunny Virginia Beach. Our comprehensive training program will equip you with everything needed to succeed in a dynamic, team-oriented environment. Enjoy competitive pay, benefits, and growth opportunities while making a real impact in our clients' experiences.
Why Join Us?
- Industry-leading paid training program
- Clear career advancement path
- Comprehensive benefits package (medical/dental/vision)
- Modern, collaborative workspace
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues and provide product information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Customer-focused mindset with empathy
- Reliable attendance and punctuality