Job Description
Join our dynamic team at Capital City Solutions as we expand our Washington DC operations! We're urgently hiring motivated individuals with no prior experience for our Entry-Level Customer Service Associate role. This is your opportunity to launch a rewarding career in a supportive environment with comprehensive training provided. Enjoy competitive pay, benefits, and growth opportunities in the heart of the nation's capital.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet performance metrics for customer satisfaction
- Support special projects as assigned by management
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and eagerness to learn
- Reliable attendance and punctuality
- Authorization to work in the United States