Job Description
Join our dynamic team at Urban Growth Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This immediate hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Portland. If you're passionate about helping others and eager to grow professionally, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Contribute to continuous improvement of customer service protocols
- Participate in ongoing training to develop product knowledge
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation and punctuality