Job Description
Join Apex Solutions Group as an Entry-Level Customer Service Specialist and start earning weekly pay immediately! We're seeking motivated individuals to join our dynamic support team in Raleigh, NC. Enjoy competitive hourly rates, comprehensive training, and rapid career growth opportunities in a fast-paced environment. Perfect for recent graduates or career changers seeking financial stability with weekly paychecks.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet weekly performance metrics for customer satisfaction
- Participate in ongoing product training sessions
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Positive attitude with problem-solving mindset
- Valid government-issued photo ID
- Pass background check and drug screening