Job Description
Launch your career with Horizon Solutions Group! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team in Raleigh. No prior experience is required – we provide comprehensive training to help you succeed. This role offers competitive pay, comprehensive benefits, and clear growth pathways. If you're a people person with strong communication skills and a desire to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet access for remote work options