Job Description
Join Houston's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in a dynamic, supportive environment. Our team values fresh perspectives and offers clear growth pathways into sales, operations, or team leadership roles. Enjoy competitive benefits including health insurance, flexible scheduling, and monthly team-building events in Houston's vibrant downtown.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns using our proprietary CRM system and knowledge base
- Collaborate with senior team members to escalate complex issues effectively
- Document all interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
- Contribute ideas for improving customer experience workflows
- Support cross-functional projects in marketing and sales departments
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving mindset and patience with diverse customer needs
- Reliable transportation to our downtown Houston office
- Positive attitude and eagerness to learn in a fast-paced setting
- Availability for flexible shifts including some weekends
- Valid Texas ID or driver's license for background verification