Job Description
Launch your career tomorrow with NexGen Solutions! We're seeking motivated Entry Level Customer Service Specialists in Jacksonville, FL. No experience required—just your enthusiasm and willingness to learn. Join our award-winning team and receive paid training while building valuable skills in communication, problem-solving, and client relations. Enjoy competitive benefits, growth opportunities, and a supportive work environment. Start your professional journey today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call volume and resolution times
- Participate in ongoing product knowledge training sessions
- Identify and escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (Microsoft Office Suite)
- Positive attitude and willingness to learn new systems
- Ability to work in a fast-paced environment
- Reliable transportation to Jacksonville office location