Job Description
Join our award-winning team in Detroit! We're urgently hiring motivated individuals for our entry-level customer service roles. No prior experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Perfect for recent graduates, career changers, or anyone seeking a fresh start. Our 4-week training program covers communication tools, CRM systems, and industry best practices. After training, you'll handle inbound calls, resolve customer inquiries, and contribute to our 95% customer satisfaction rate.
Responsibilities
- Process customer inquiries via phone, email, and chat
- Resolve billing and account issues using our CRM system
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics (quality and quantity)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer literacy (typing 25+ WPM)
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Detroit office
- Ability to work flexible shifts (including weekends)
- No experience necessary – training provided!