Job Description
Launch your career with Growth Horizons! We're seeking passionate individuals with zero experience to join our award-winning customer service team. Our comprehensive training program equips you with all necessary skills to thrive in this dynamic role. Enjoy competitive pay, benefits, and growth opportunities in Austin's fastest-growing tech sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using our CRM platform
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Continuously develop product knowledge through training modules
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving aptitude
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, web navigation)
- Positive attitude and eagerness to learn
- No prior experience necessary – comprehensive training provided
- Must pass background check and drug screening