Job Description
Join Kansas City's fastest-growing support team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in customer success. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make a real impact on our clients' experiences. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve routine billing, account, and technical support issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with senior team members on complex cases
- Contribute to process improvement initiatives
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown KC hub
- No prior experience required – we train!