Job Description
Join Urban Logistics Solutions as an Entry-Level Customer Service Specialist and enjoy weekly pay while launching your career! We're seeking motivated individuals to provide exceptional support to our growing client base in the fast-paced Los Angeles area. This role offers immediate start, comprehensive training, and clear pathways to advancement within our dynamic team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and shipments using our proprietary CRM system
- Maintain accurate customer records and documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Available to work flexible shifts including weekends
- Valid California driver's license (for occasional field tasks)