Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Jacksonville's thriving business hub! We're urgently seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. This role offers comprehensive training, growth opportunities, and a supportive environment where your contributions matter. If you're ready to launch your professional journey in a fast-paced setting, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM tools and standard procedures
- Document interactions accurately in customer databases for quality tracking
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics for response times and customer satisfaction
- Contribute to process improvements to enhance service efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work flexibility