Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional experiences for our expanding client base. No prior experience required – we provide comprehensive training. This is your chance to launch your career in a dynamic environment with growth opportunities into leadership roles. Enjoy competitive benefits, flexible scheduling, and a collaborative downtown Detroit workspace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Collaborate with senior team members to escalate complex cases
- Maintain accurate customer records in Salesforce
- Identify upsell opportunities during client interactions
- Participate in weekly performance improvement workshops
- Support new customer onboarding processes
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Basic familiarity with CRM systems (training provided)
- Positive attitude and problem-solving mindset
- Availability to work rotating weekends
- Valid Michigan driver's license (for occasional client meetings)