Job Description
Launch your career with Innovate Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team in Louisville. This full-time role offers comprehensive training and growth opportunities for recent graduates and career changers. Enjoy a supportive environment where your skills will be nurtured and valued.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve basic technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master company products
- Maintain customer satisfaction metrics above 90%
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – full training provided
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Available for daytime shifts Monday-Friday