Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career. Perfect for recent graduates or career changers seeking growth in Philadelphia's thriving business district. Enjoy competitive benefits, mentorship programs, and a supportive environment where your success is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Continuously develop product knowledge and service skills
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- No prior experience necessary – training provided
- Must be authorized to work in the United States