Job Description
Launch your career with Urban Growth Solutions! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist role. Join our dynamic team in Baltimore and gain hands-on training in client relations, problem-solving, and industry best practices. Enjoy comprehensive onboarding, career development opportunities, and a supportive work environment designed to help you thrive.
Why join us?
- Full-time position with benefits (healthcare, retirement plan)
- Paid training program to build foundational skillsClear career advancement path to team leadership
- Collaborative culture focused on growth
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Resolve basic client issues with guidance from mentors
- Collaborate with team members to improve processes
- Participate in weekly training sessions
- Meet performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train from scratch
- Strong communication and listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, email, browsers)
- Positive attitude and willingness to learn
- Reliable attendance and punctuality