Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Global Tech Solutions! We're seeking motivated individuals with no prior experience to launch their careers in Indianapolis. Enjoy comprehensive training, a supportive work environment, and opportunities for growth in the tech industry. If you're passionate about helping others and eager to learn, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base
- Document interactions and maintain accurate records
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing product and service training
- Contribute to team performance goals and metrics
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training!
- Strong communication and problem-solving skills
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Valid authorization to work in the US