Job Description
Join our dynamic team in the heart of Oklahoma City! We're seeking motivated individuals ready to launch their careers with immediate full-time opportunities. As a Customer Service Specialist, you'll be the face of our growing company, delivering exceptional experiences that build lasting client relationships. We provide comprehensive training, career advancement pathways, and a supportive environment where your contributions are valued from day one.
Our competitive benefits package includes health insurance, paid time off, and professional development stipends. Perfect for recent graduates or career changers seeking stability and growth in Oklahoma's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex customer needs
- Contribute to process improvement initiatives to enhance service quality
- Participate in ongoing product and service training programs
- Support marketing campaigns by providing customer insights and feedback
Qualifications
- High school diploma or equivalent; associate degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- No prior experience required - training provided
- Must pass background check and drug screening