Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Growth Dynamics Inc. – Jacksonville's fastest-growing tech support provider! We're seeking motivated individuals with no prior experience who are passionate about helping others thrive. Our comprehensive training program will equip you with industry-leading skills in client communication, technical troubleshooting, and problem resolution. Enjoy a modern, collaborative workspace with competitive benefits, including health insurance, 401(k) matching, and career advancement opportunities. If you're ready to launch your professional journey in a supportive environment, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Document interactions accurately in our CRM system for seamless team collaboration
- Resolve technical issues using step-by-step guided protocols and knowledge base resources
- Collaborate with senior team members to escalate complex cases effectively
- Maintain detailed records of customer feedback for continuous service improvement
- Participate in bi-weekly training sessions to enhance product knowledge and soft skills
Qualifications
- No prior experience required – we provide full paid training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong typing skills (minimum 40 WPM) and basic computer proficiency
- Excellent verbal communication and active listening abilities
- Reliable internet access for remote work components
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including evenings and weekends (rotating schedule)