Job Description
Join Boston's fastest-growing customer service team! We're seeking motivated individuals for immediate hire with comprehensive training provided. No experience necessary – we'll equip you with the skills to excel in a dynamic, supportive environment. Enjoy competitive pay, growth opportunities, and a downtown Boston location.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master our proprietary CRM system through structured training
- Resolve customer inquiries and escalate complex issues
- Collaborate with team members to optimize service workflows
- Meet performance metrics while maintaining quality standards
- Participate in ongoing professional development
Qualifications
- High school diploma or equivalent required
- Open to career changers and recent graduates
- Strong communication and problem-solving abilities
- Basic computer literacy with willingness to learn new tools
- Positive attitude and adaptability in fast-paced settings
- Reliable transportation to downtown Boston office