Job Description
Join our dynamic team at Capital Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Washington DC with no prior experience to deliver exceptional client experiences. This is your gateway to a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of DC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems and update customer information
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced team environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and dedication to customer service excellence