Job Description
Launch your career with Tampa Bay Solutions Group! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to set you up for success. As a key member of our client support team, you'll be the voice of our brand, delivering exceptional service to Tampa residents while building valuable professional skills. Enjoy a supportive environment with growth opportunities, competitive pay, and full benefits including health insurance and 401(k) matching.
Why Join Us?
- Industry-leading onboarding program with paid training
- Career advancement into leadership or specialist roles
- Modern downtown Tampa workspace with free parking
- Team culture focused on recognition and work-life balance
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, service questions, and technical concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in weekly training sessions to enhance product knowledge
- Support team initiatives for service improvement
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Ability to type 30+ words per minute accurately
- Proficient with basic computer applications (email, browsers)
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to our downtown Tampa office
- Flexibility to work occasional weekends during peak seasons
- Positive attitude and eagerness to learn new technologies