Job Description
Join our dynamic team at City Innovations Group and launch your career in Philadelphia! We're seeking motivated individuals with no prior experience to provide exceptional customer support. Enjoy comprehensive training, flexible scheduling options, and a supportive work environment designed for growth. As a key member of our client success team, you'll gain invaluable experience while helping us maintain industry-leading satisfaction scores. No experience required – we provide all necessary training! Full benefits package included after 90 days.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case records
- Contribute to continuous improvement of customer experience workflows
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for service quality and response times
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work independently and as part of a team
- Reliable internet connection for remote work options
- Philadelphia residency preferred (local candidates encouraged)
- No prior experience necessary – training provided