Job Description
Launch your career with Louisville Solutions Group! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll be the face of our brand, delivering exceptional support to our growing client base. We provide comprehensive paid training, flexible scheduling, and a supportive environment where your growth is our priority. Join us in making a difference in Louisville's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary support systems
- Process orders, returns, and account modifications accurately
- Collaborate with team members to ensure seamless service delivery
- Document all interactions in our CRM system with precision
- Continuously improve product knowledge through ongoing training modules
- Contribute to team goals by maintaining performance metrics
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening