Job Description
Launch your career in Cleveland with zero experience required! Cleveland Innovations Group is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. We provide comprehensive training and a supportive environment where you'll develop essential skills while helping our clients succeed. If you're a quick learner with a passion for customer satisfaction, this is your opportunity to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome to apply)
- No prior experience required – we train from the ground up
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Reliable attendance and punctuality
- Must pass background check