Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Washington DC! We're seeking motivated individuals with no prior experience who are eager to learn and grow. Enjoy comprehensive training, flexible scheduling, and immediate start opportunities. Perfect for recent graduates or career changers looking to build foundational skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using internal CRM systems
- Document interactions accurately in customer databases for compliance
- Collaborate with team members to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive brand image through exceptional customer experiences
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to work in a fast-paced environment with multitasking skills
- Positive attitude and willingness to learn new technologies
- Reliable transportation to our downtown DC location
- Must pass background check and drug screening