Job Description
Immediate Hire Opportunity! No Experience Required!
Join our dynamic team at NexGen Solutions as an Entry-Level Customer Service Specialist. We're seeking motivated individuals in Indianapolis to provide exceptional support to our growing client base. If you're a people person with a passion for helping others, this is your chance to launch your career in a supportive environment. Training provided, flexible schedules available, and opportunities for rapid advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to positive team culture
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Must pass background check