Job Description
Launch your career with Baltimore Community Services! We're seeking motivated individuals for our entry-level Customer Service Specialist role. No experience required—comprehensive training provided. Join our dynamic team serving Baltimore residents and enjoy competitive benefits, growth opportunities, and a supportive workplace culture. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Contribute to process improvement initiatives
- Adhere to company policies and regulatory compliance standards
- Complete certification training within 30 days of hire
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic computer proficiency (MS Office Suite)
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work flexible shifts (including weekends)
- Valid work authorization for US employment