Job Description
Join Capital Connect Solutions as an Entry-Level Customer Service Specialist and kickstart your career in the heart of Washington DC! We're seeking motivated individuals to deliver exceptional client experiences while enjoying the convenience of weekly paychecks. No prior experience required – we provide comprehensive training to set you up for success. This flexible part-time role offers growth opportunities and a supportive team environment in a prestigious downtown location.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown DC location
- Availability to work flexible shifts including weekends