Job Description
Join our dynamic team at Urban Solutions Inc. and kickstart your career in customer service! We're seeking enthusiastic individuals for our entry-level position with weekly pay and immediate start opportunities. Enjoy a supportive environment with flexible scheduling and comprehensive training designed to help you grow professionally. Perfect for recent graduates or career changers looking for stability in the heart of Los Angeles!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office
- Ability to work independently and in team settings
- Reliable transportation to our LA Tech Plaza location
- Flexible availability including weekends
- Positive attitude and problem-solving mindset