Job Description
Join NexGen Solutions as an Entry-Level Customer Service Specialist and kickstart your career with weekly pay! We're seeking motivated individuals in Charlotte to deliver exceptional customer experiences while building valuable professional skills. Enjoy competitive hourly rates, comprehensive training, and a supportive team environment where your growth matters. Perfect for recent graduates or career changers seeking stability and rapid advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using internal CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet weekly performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and basic CRM platforms
- Ability to work flexible shifts including weekends
- Positive attitude and adaptability in fast-paced environments
- Must pass background check and drug screening