Job Description
Join our dynamic team at Coastal Solutions Group as an Entry Level Customer Service Specialist! We're urgently hiring motivated individuals in Virginia Beach to deliver exceptional customer experiences. This is your opportunity to launch your career in a supportive environment with competitive pay and comprehensive benefits. No prior experience required – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Update customer records in our CRM system with precision
- Collaborate with sales and support teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Customer-focused mindset with problem-solving abilities
- Reliable transportation to our Virginia Beach office
- Positive attitude and willingness to learn
- Must be available for flexible scheduling including weekends