Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Tampa! We're urgently hiring motivated individuals to deliver exceptional client experiences. This is your opportunity to launch a rewarding career in customer support with comprehensive training and growth potential. Our modern downtown office offers a collaborative environment where your contributions matter immediately.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex problem resolution
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or internship
- Proficient in Microsoft Office suite
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting aptitude
- Positive attitude and willingness to learn