Job Description
Join our dynamic team at Southwest Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Albuquerque to deliver exceptional client experiences. This full-time role offers comprehensive training, career growth opportunities, and a collaborative environment where your contribution matters. If you're passionate about helping others and ready to launch your professional journey, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and escalate complex cases to senior staff
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or administrative experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States