Job Description
Join our dynamic team at Jacksonville Business Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with excellent communication skills to deliver exceptional client experiences. This immediate hire opportunity offers comprehensive training and a supportive environment for career growth. If you're passionate about helping others and thrive in a fast-paced setting, apply today to start your career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using problem-solving techniques and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office and basic tech tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Passion for helping others