Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level Customer Service Specialist! We're hiring immediately to support our expanding client base. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Be part of a dynamic team transforming Detroit's tech landscape while building your career foundation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication skills and problem-solving abilities
- Strong typing proficiency (40+ WPM)
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- Positive attitude and teamwork mindset
- Valid work authorization in the US