Job Description
Launch Your Career with Us
Are you looking for a rewarding career path in the heart of Kansas? Horizon Support Group is actively seeking ambitious, driven individuals to join our team as Entry-Level Customer Service Representatives. We are proud to offer a dynamic work environment where your potential is our priority.
We are committed to professional development. If you are a quick learner with a positive attitude and a desire to grow, this is the perfect opportunity to kickstart your career in a thriving industry. No prior experience is necessary; we provide comprehensive on-the-job training to ensure your success.
Responsibilities
- Communicate: Deliver exceptional service to customers via phone, email, and live chat to resolve inquiries and ensure satisfaction.
- Problem Solving: Assist clients with product information, account issues, and general inquiries using your problem-solving skills.
- Documentation: Accurately record customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with team leads and colleagues to maintain high service standards and operational efficiency.
- Training: Participate in ongoing training sessions to master product knowledge and communication techniques.
- Feedback: Provide constructive feedback to management regarding customer trends and potential improvements.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior customer service experience required; we value attitude over experience.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel).
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Availability: Ability to work flexible hours, including evenings and weekends as needed.
- Attitude: Strong work ethic, eagerness to learn, and a passion for helping others succeed.