Job Description
Welcome to Horizon Support Solutions, a dynamic company dedicated to delivering exceptional service to our clients. We are currently seeking motivated and enthusiastic Entry Level Customer Service Representatives to join our team in Wichita, Kansas. We believe in growing talent from within and provide comprehensive training for all new hires. If you are looking to start a career in customer service with no prior experience required, this is the perfect opportunity for you.
As a member of our team, you will be the face of our brand, ensuring our customers receive the support they need. We offer a collaborative environment, competitive pay, and a clear path for advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic approach.
- Assist customers in troubleshooting technical issues and resolving product-related questions.
- Document all customer interactions and solutions accurately in our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to identify process improvements and enhance service quality.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Reliable internet connection is required for remote training.