Job Description
Welcome to Pacific Logistics Solutions, where we are redefining customer experience in the heart of Portland. We are currently seeking enthusiastic, self-motivated individuals to join our growing team as Entry Level Customer Service Representatives.
If you are looking for a career with a competitive wage, weekly paychecks, and a supportive environment, we want to meet you. No prior experience is required—we provide comprehensive training to help you succeed. Join us in making a difference in our customers' lives while building a stable future for yourself.
Why Join Us?
- Weekly Paychecks: Get paid every week, not bi-weekly or monthly.
- No Experience Needed: We train you from the ground up.
- Modern Facilities: Work in our newly renovated Portland office.
- Career Growth: Clear pathways to management and specialized roles.
Your Role
As a Customer Service Representative, you will be the face of our company. You will assist clients with inquiries, process orders, and ensure their satisfaction with our services. Your role is crucial in maintaining our reputation as a top employer in Oregon.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the logistics and sales teams to ensure seamless customer experiences.
- Stay updated on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Reliable transportation is a plus.
- Ability to work a flexible schedule, including weekends and holidays.