Job Description
Are you looking for a career that puts your hard work front and center? Join the Charlotte Support Hub team as an Entry Level Customer Service Representative. We are currently seeking motivated individuals who are ready to launch a successful career with a company that offers the stability of a reliable weekly pay schedule. No prior experience is necessary; we provide comprehensive paid training to help you succeed. If you thrive in a fast-paced environment and enjoy helping people, we want to meet you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and positive tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and account information into our CRM system.
- Identify opportunities to cross-sell products or services to existing clients.
- Collaborate with the team to improve service processes and support operations.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation to the Charlotte office.