Job Description
We are seeking ambitious and enthusiastic individuals to join our dynamic team as Entry Level Customer Service Representatives. This is a prime opportunity to launch your career in a stable, growing industry with a company that prioritizes employee development and well-being.
At Chicago Logistics Hub, we believe in rewarding hard work with a competitive benefits package and the assurance of weekly paychecks. If you are looking for an entry-level position that offers clear paths for advancement and a supportive work environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints by investigating problems and recommending solutions.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Maintain detailed and organized records of all customer interactions and transactions.
- Collaborate with the logistics and sales teams to resolve complex issues.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and procedures regarding data privacy and security.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- No prior customer service experience is necessary; we provide comprehensive training.
- Strong verbal and written communication skills with a professional tone.
- Ability to multitask effectively in a fast-paced office environment.
- Basic computer proficiency and typing speed (40+ WPM).
- Problem-solving mindset and the ability to remain calm under pressure.
- Must be eligible to work in the United States.