Job Description
Are you ready to launch your career in Austin, Texas?
TechForward Solutions is seeking motivated Entry Level Customer Service Representatives to join our expanding team. We specialize in providing top-tier technical support and are looking for passionate individuals who are eager to learn, grow, and excel in a dynamic environment. No prior experience is required—we provide comprehensive paid training to set you up for success.
As a key member of our support team, you will be the first point of contact for our valued clients, helping them navigate technical solutions with patience and expertise. Join us in shaping the future of customer support while enjoying a flexible schedule focused on weekend shifts.
Why Join Us?
- Competitive Pay: $18 - $22 per hour based on performance.
- No Experience Needed: We value attitude over experience. Full training provided.
- Weekend Schedule: Enjoy your weekdays free with our weekend-focused shifts.
- Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat.
- Assist customers with troubleshooting technical issues and product inquiries.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service processes.
- Maintain a professional and positive demeanor under pressure.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Reliable internet connection and home office setup (if remote).
- A positive attitude and a strong desire to learn.