Job Description
Launch your career with Nexus Solutions Inc. – a forward-thinking tech support leader! We're seeking enthusiastic Entry-Level Weekend Customer Service Specialists to join our dynamic San Jose team. No experience required – we provide comprehensive training! Enjoy competitive pay, flexible weekend schedules, and a supportive environment where your growth is prioritized. If you're tech-savvy, customer-focused, and ready to excel, apply today!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior specialists on complex issues
- Maintain detailed knowledge bases and FAQs
- Adhere to SLA response time standards
- Participate in weekend team training sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (college preferred)
- Proficient with Microsoft Office suite
- Strong problem-solving abilities
- Weekend availability (Sat/Sun 8AM-4PM)
- Excellent verbal/written communication skills
- Ability to learn new technologies quickly
- Basic typing speed (30+ WPM)