Job Description
Are you ready to launch your career with a top-tier company? Apex Support Solutions is seeking enthusiastic individuals to join our dynamic team in Kansas City. We are looking for reliable candidates to fill our Weekend Shift roles immediately.
We pride ourselves on providing exceptional customer experiences. As an Entry Level Customer Service Representative, you will be the voice of our brand, assisting clients with inquiries and resolving issues with a smile. No prior experience is required—we provide comprehensive training!
Why Join Us?
- Competitive pay starting at $16.50/hr
- Flexible weekend schedule (Saturday & Sunday)
- Fast-track career advancement opportunities
- Modern office environment in the heart of Kansas City
Responsibilities
- Handle inbound and outbound customer calls and emails professionally.
- Resolve customer complaints and technical issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the support team to improve service metrics.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to upsell or cross-sell products where appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong communication skills with a friendly and professional demeanor.
- Reliable transportation to and from the Kansas City location.
- Ability to work weekends (Saturday and Sunday) as scheduled.
- Must be self-motivated and a quick learner.