Job Description
Are you eager to launch a successful career in the heart of Virginia Beach? BrightHorizon Support Services is currently seeking a dedicated Entry Level Customer Service Representative to join our high-performing team.
We believe in growing talent from within. No prior experience is necessary; we provide comprehensive paid training to ensure your success. If you possess a positive attitude, strong communication skills, and a drive to excel, we want to hear from you.
As a vital part of our customer-facing operations, you will play a key role in ensuring our clients receive the best possible support.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a professional and empathetic approach.
- Resolve complex customer issues and provide accurate information regarding our services.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in onboarding new team members by sharing best practices.
- Meet daily and weekly performance targets regarding call quality and efficiency.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus but not required).
- Basic computer proficiency and ability to learn new software quickly.
- Strong verbal and written communication skills.
- A positive, can-do attitude and willingness to learn.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and quiet workspace if working remotely.