Job Description
Are you looking for an exciting opportunity to start your career in Chicago?
Apex Support Services is currently hiring multiple Entry Level Customer Service Representatives to join our growing team. We are committed to finding passionate individuals who want to make a difference and are looking for urgent hiring jobs in Chicago, IL that offer stability and growth.
In this role, you will be the face of our company, interacting with clients to ensure their needs are met. We provide comprehensive paid training, no prior experience is required, and we offer a clear path for advancement within the organization. If you are ready to kickstart your professional journey in a dynamic environment, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Full Benefits Package: Health, dental, and vision insurance.
- Career Growth: Opportunities for internal promotion and management training.
- Modern Environment: State-of-the-art facilities in the heart of downtown Chicago.
Apply today to secure your position in our rapidly expanding team!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records with the most current information.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities for upselling and cross-selling products and services.
- Meet daily and monthly performance targets regarding call volume and customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask in a fast-paced, high-volume call center environment.
- Strong problem-solving abilities and a customer-first mindset.
- Must be authorized to work in the United States.
- Reliable internet connection is required for remote/hybrid options.